![]() I will see if we can open a case with HP. It must be recent though as we have only seen this issue appear yesterday (18/09/23). I'm unable to pinpoint which update is causing the issue because Windows won't allow me to remove all of the updates that install. If the PC SSD is formatted and Windows freshly reinstalled the Yealink headset will work and the audio service will not crash until Windows Updates have installed. We have a number of these HP 400 G9 mini PC's out there with the same combination of Yealink WH62 headsets but only some of the machines are affected by this. Interestingly I have tried a Logitech USB webcam as well, but that doesn't cause the audio service to stop for us. Either the microphone of your device or the audio port is not working or. I suggest you get more information from ALSA. If the audio driver is not correctly installed. If the Use Case Manager cannot be patched for ALSA to recognise USB audio device as ALC4080 codec, audio device will be continue to be detected in ALSA as a generic USB device, and surround sound profiles and ac3 will probably also continue to not be available in PipeWire. You can use it as a reference, even if you use one of the other products mentioned in this article. The following video shows the installation of MAYA44 USB using the USB ASIO driver. If the microphone driver is outdated, missing, or corrupted. To make sure the generic driver is installed again, re-plug your USB audio device to the USB port of your computer. If the microphone is disabled for a particular application. The microphone is muted, resulting in no sound at all. With a generic Microsoft USB headset the audio service remains running though. The audio device is not correctly connected. We have tested with 3 different Yealink headsets WH62, WH63 and a generic plug and play Yealink headset all of which cause the audio service to crash. ![]() The installation of this driver is simply a naming convenience, permitting your host DAW to reference the SP3X by name (Kurzweil SP3X MIDI) versus Window’s generic USB Audio device driver label. When plugging in a Yealink USB headset the Windows Audio service stops and cannot be started until the headset is unplugged. For XP users though, as a convenience, we do offer a Device Installer (available at the same link above) but it is completely optional. HP 400 G9 mini PC's with Windows 11 22h2 along with the latest BIOS, Realtek Audio and chipset drivers. We are also experiencing this exact same scenario. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press The driver will identify in device manager as USB Audio Class 2 Device.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isnt classified as a generic driver in Windows 10 Version 1703.
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